Search ourFAQ’sFOR ANSWERS
Booking, payment and cancellation policy
How do I book a room?
You can book a room through our webpage and pay with your credit card. If you need any assistance you can always send us an e-mail to firstname.lastname@example.org or call us +354 578 3370.
Do you accept Euros?
No, unfortunately not. We accept payments by card or cash in Icelandic krona (ISK).
There is a bank at Hvolsvöllur if you need to change Euros to ISK. It´s within 10 minutes walking distance from Base Camp.
For the unlikely case that you want to cancel your stay at Midgard Base Camp, our cancellation policies will apply.
If you are a individual traveller (1-9 people), the policy will depend on your booked rate. If you chose the fully flexible rate you will get a full refund if you cancel before 4PM the day before your arrival date. If you cancel after that time you will be charged for one night. If however you chose the non-refundable rate you will not get a refund in case you cancel.
Everything above 9 people, is considered as a group. In that case special policies, depending on group size, deposits etc. In that case please refer to the group contracts.
Can we upgrade our room when we arrive by paying the difference?
Of course we can help you with that if there is availability.
Groups & Events
Do you welcome groups?
We love having groups at Midgard Base Camp. Please contact us with any questions at email@example.com.
Can you host my event?
Yes. We love having events at Midgard Base Camp, private or public. We have hosted weddings, birthday parties and other celebrations. Contact us at firstname.lastname@example.org and we will start planning.
Where can I find information about events going on at Midgard Base Camp?
You can find all our events on our Facebook page. We host concerts, movie nights, karaoke nights, workshops, yoga classes and other interesting events for locals and travellers.
If you have an idea for an event at Midgard Base Camp please contact us by sending us an e-mail to email@example.com or send us a message on Facebook.
Is there free WI-FI at Base Camp?
There is free high speed WI-FI in all rooms and in all communal areas.
Do you have a kitchen where we can cook?
In 2019 we built a small guest kitchen where you can cook and eat your own simple meals. In case you get tired of cooking and want to treat yourself we have an amazing restaurant on site.
Please note: The kitchen is quite small and is not suitable for groups of 8 people or more. We highly recommend bigger groups to eat at the restaurant.
How long can we stay in the hot tub and sauna?
The hot tub and sauna are always open from 4PM to 10PM or on request.
Can I wash and dry my clothes?
We have a washing machine and a dryer. You can by “coins” and detergents at the front desk.
Are towels provided?
Towels are provided in private rooms (double/twin rooms and family rooms). For guests in dorms, they are available for rent (500 ISK).
Do you have any tours available?
Our on-site company Midgard Adventure is a tour operator and travel agency. We have day tours with almost daily departures from Base Camp. We also offer multi-day tours. Our Midgard Adventure staff also gives free travel advice to all Base Camp guests.
Does the main door close at night?
The front door closes at 10PM but you can always go out and come in using your card in the side door.
Do you rent bicycles?
Yes, if available. We rent out bicycles to Midgard Base Camp guests. We have fat-bikes and normal bikes.
You can bike around Hvolsvöllur (our town) and the surrounding area. It´s great fun! We can give you more information on where to go.
Check-in and check-out
At what time is check-in?
Check-in time: 4:00PM-9:30PM.
At what time is check-out?
Check-out time: 8:00AM-10:00AM.
Is early check-in possible?
If the room is ready when you arrive early check-in is of course available. Please advise us in advance.
Is late check-out possible?
We will do our best to make late check-out possible when requested. Please contact us and we will see if it is possible.
Location and directions
Where is Midgard Base Camp located?
How can I get to Midgard Base Camp from Reykjavík?
How can I get to Midgard Base Camp from Keflavík International airport?
Which attractions are close by?
See answer here: Location & Attractions
What is there to see at Hvolsvöllur?
See answer here: Location & Attractions
Can we see Northern Lights/Aurora Borealis from Base Camp?
Yes, if you have your luck and they appear in the sky.
When looking for Northern Lights it´s better not to have light pollution and since Hvolsvöllur is a tiny town with not so many lights it´s a great place to see Northern Lights. Your can even enjoy watching them from our rooftop hot tub if you like or have a short stroll away from the Base Camp where there are absolutely no lights.
Drop us a line! We welcome all questions no matter the topic. All inquiries are answered within 24 hrs. Remember you can book a room directly from our site.